Our Home Care Services

When someone reaches out for home care, it’s rarely a decision made lightly. Often, it follows weeks—or months—of quiet concern. A family member noticing the change in someone’s strength. A person realising they no longer feel safe doing things they once managed easily. We recognise these moments. We don’t rush in. We begin with understanding.

What we offer is not just a list of services. It’s a partnership built on trust. We adapt care to suit the person—not the system. Whether someone needs help once a week or throughout the day and night, we provide steady, respectful support that makes daily life feel manageable again.

Below are the kinds of care we provide. Not categories. Not checkboxes. But ways we show up for people—gently, reliably, and always with dignity.

Home Care

To us, home care means more than tasks. It means making sure the house still feels like home. We’re there to ease the pressure—to help someone keep their space tidy, meals prepared, and routines undisturbed. We pay attention to what matters: the way someone likes their table set, or how they prefer the cushions on the couch. These small things aren’t small at all. They’re familiar. And we’re careful to preserve them.

Daily Living

Daily routines form the rhythm of a person’s life. Getting dressed in the morning. Making tea. Feeding the dog. When these routines become harder, we step in—but not to take over. We move quietly alongside. If someone needs a hand preparing meals or reminders for appointments, we’re there. But we never rush. We don’t assume. We support without replacing. That balance matters.

Domestic Assistance

A clean, well-kept home brings peace. But when energy is low or mobility is limited, it can also feel out of reach. That’s where we help. From vacuuming to washing dishes or folding laundry, we handle daily upkeep with care. And we do it the way the person prefers. If they like towels folded a certain way, we fold them that way. We’re not just helping—we’re keeping things familiar.

24 Hour Care

Some people need support across the whole day and night. That might mean help with medication in the morning, assistance at mealtimes, and gentle guidance during restless nights. With 24-hour care, we provide continuous presence. No rotating strangers. Just a few known, trusted faces offering calm support throughout the day and night. It means the person always knows who’s there—and that makes a world of difference.

Personal Care

There’s a great deal of trust involved in personal care. These are intimate moments—bathing, dressing, grooming. We take this responsibility seriously. We explain what we’re doing, and we wait for permission. Every action is slow and respectful. We don’t just aim to get someone ready for the day—we help them feel like themselves again.

Overnight Care

Evenings can bring uncertainty. For some, it’s anxiety that comes after dark. For others, it’s needing help to use the bathroom, or simply the reassurance that someone is nearby. Our overnight carers offer quiet, steady support. Whether we’re needed once or not at all, we’re there—and that presence allows the person, and their family, to rest easier.

Disability Care

Disability care is not just about physical help. It’s about seeing the person’s strengths, adapting to how they move through the world, and finding ways to support their goals. We work alongside the individual, not over them. We ask, we learn, and we adjust as needed. No assumptions. Just careful, steady care that honours each person’s unique way of living.

Disability Support

Support comes in many forms. Sometimes it’s helping someone get to appointments. Other times it’s teaching skills that build independence. Often, it’s just being there—on time, every time—so the person knows they can count on you. That consistency builds confidence. And over time, it helps people take more of their life back, on their terms.

Complex Care 

When a person’s needs involve specialised medical tasks—tube feeding, catheter care, wound dressing—we bring those services into the home with sensitivity. Our carers are trained, but more importantly, they’re attentive. We coordinate with doctors and families. We double-check details. We take our time. Because with complex care, there’s no room for shortcuts—and no excuse to lose the personal touch.

High Care

People with high needs deserve care that is both thorough and gentle. We assist with mobility, hygiene, and all the daily needs that require full attention. But we never forget the human being we’re caring for. We speak softly. We don’t rush. We look for signs of discomfort before they’re voiced. In high care, details matter—but dignity matters more.

Social and Community Participation

Life doesn’t stop at the front door. We support people in staying involved—in ways that feel right for them. For some, it’s attending a local class. For others, it’s visiting a friend, going to the shops, or joining a small community event. We don’t push. We offer company and quiet encouragement. Because staying connected makes life fuller—and we want that for everyone.

Behaviour Support

When someone expresses themselves through behaviour, we don’t step back—we lean in. Behaviour is communication. It often comes from pain, past trauma, or needs not being met. Our approach is steady, respectful, and grounded in understanding. We work closely with the person, their support network, and qualified practitioners to create safe environments. Over time, with trust and patience, we see real change.

Specialist Care Services

No two people live the same life. And no two people experience a condition the same way. We don’t begin with labels or treatment plans—we begin with people. With the things that matter most to them. With the small details others may overlook. We care for individuals living with a wide range of conditions, and we support their families just as much—quietly, respectfully, and without ever taking over.

Here’s how we show up for some of the most common conditions we work with in Hervey Bay.

Arthritis Care

Pain is one thing. Living with it day in, day out, is something else entirely. With arthritis, it's often the smallest movements that become the hardest—opening jars, getting out of bed, standing at the sink. We ease into routines slowly, offering support that protects independence while reducing strain. If someone needs help with daily dressing, cooking, or just walking safely from room to room, we’re there—steady and without fuss. We also check in with families, helping them understand how best to support their loved one while making space for their own wellbeing.

Autism Care

Autism care starts with listening—and not just with ears. We pay attention to tone, body language, silence, rhythm. Whether we’re supporting a child or an adult, we move with care and patience, keeping routines steady and the environment calm. Some people we support like structure; others thrive with flexibility. We learn, we adapt, and we never assume. Families often tell us how relieved they feel just to have someone who truly understands—someone who doesn’t try to “correct,” but who simply joins the person where they are.

Cancer Care

There’s no script when someone’s going through cancer. No right words. What we offer is quiet presence. We’re there for the exhausting days, the uncertain nights, and everything in between. Whether someone is in treatment, recovering, or at end-of-life stage, our focus is always on comfort. That might mean preparing soft foods, managing medication times, or simply being present with a warm hand. And when family members are exhausted—physically and emotionally—we step in so they can rest, without guilt.

Epilepsy Care

Epilepsy doesn’t always announce itself. That’s why we stay prepared without being overbearing. Our carers are trained to recognise early signs, respond safely during seizures, and know what to do once they pass. But we also care beyond those moments—because a person is never defined by a condition. We help them live freely, with safe routines that still feel like their own. And we keep families informed, always, without causing alarm or worry.

Heart Disease Care

Living with heart disease changes the way you move through your day. There’s often fear—not just about the condition, but about what might happen if something goes wrong. We work to rebuild confidence. With help moving safely, monitoring symptoms, eating well, and resting properly. But more than that, we bring calm. For individuals who feel vulnerable. For partners who are doing their best. We remind people that recovery doesn’t have to be rushed. It just has to be supported.

Huntington’s Disease Care

There’s nothing simple about Huntington’s. It can affect movement, behaviour, memory, and even identity. We approach this care slowly—always with respect for the person, and compassion for the family watching the changes unfold. Our carers learn how the condition is showing up today, not just what’s expected tomorrow. We adjust daily. And we give family members room to breathe, cry, rest—whatever they need, without judgment.

Mental Health

Mental health support isn’t always visible, but it is always real. We don’t talk down. We don’t tell people to cheer up. We come alongside, quietly and without pressure. For some, that means help structuring the day. For others, it’s just having someone there to walk with them, talk through thoughts, or sit silently during the hard parts. We support families, too—helping them understand what their loved one is experiencing, and how they can offer the right kind of care without burning themselves out.

Motor Neurone Disease Care

MND is a diagnosis that changes everything. There’s grief, frustration, fear—but also a deep desire to hold onto what still matters. We support individuals with transfers, communication devices, nutrition, and home adjustments. But we also support families—listening to the worry behind their questions, helping them feel less alone in the process. We’re there with practical help, but also quiet kindness. Because this kind of care needs both.

Muscular Dystrophy

With muscular dystrophy, the changes can feel slow—but relentless. We offer consistency in a world where strength may not feel reliable. We help with transfers, personal care, and anything that keeps daily life moving safely. But we also take time to understand how the person experiences their body—what they’re comfortable with, what they want help with, and what they still wish to do on their own. That respect is at the centre of everything.

Out of Hospital Care

The hospital discharge might be over, but recovery is often just beginning. We help people transition back into home life without the stress. That might mean setting up a medication schedule, preparing nourishing meals, or adjusting the home to prevent falls. We also help families understand what’s normal and what’s not—so they don’t feel lost. We’re not just checking in—we’re helping the home feel safe again.

Parkinson’s Care

Parkinson’s requires care that adapts—day by day, hour by hour. Tremors, stiffness, mood changes—they don’t follow a timetable. We’re trained to notice the signs, respond with gentleness, and give the person space to stay involved in their own care. We also help families manage the uncertainty, giving them both practical guidance and room to express what this journey feels like. No two days are the same—but we’re ready for each one.

Palliative Care

When time becomes limited, every detail matters. We focus on the person’s comfort, their choices, and the atmosphere they want to keep around them. We bring in calm—not just through physical care, but through quiet companionship. We give families space to be family again, instead of full-time carers. This part of life is sacred, and we treat it as such. With humility. With presence. With care.

Dementia Care

Dementia affects memory, but it also touches routines, conversations, and relationships. We support people with care that stays gentle, repetitive, and grounded in what’s familiar. No sudden changes. No confusion added. We help family members understand what’s happening, offering tools and ideas—but more importantly, offering rest. This kind of care is patient work. It takes time. And we give it all the time it needs.

Home Care Services Across Hervey Bay

We aren’t limited to one pocket of the city—we reach across all parts of Hervey Bay, making sure every individual and every family has access to quality home care, no matter where they live. Whether it’s a quiet cul-de-sac near the inlet or a busy street closer to the town centre, we bring support directly to the door, ready to meet each person in the place they call home.

We know the area. We know the pace. And most importantly, we know how to fit care into the way people already live—not the other way around.

We provide home care support throughout:

• Pialba
• Torquay
• Urangan
• Scarness
• Point Vernon
• Kawungan
• Eli Waters
• Wondunna
• Dundowran
• Booral
• Nikenbah
• River Heads

Our team doesn’t arrive with a rigid plan. We arrive with time, respect, and the readiness to adapt. Whether someone needs complex daily support or just a gentle helping hand once or twice a week, we deliver the same level of care and attention—wherever they are in Hervey Bay.

Choosing the Right Home Care Provider to Meet Your Needs

When choosing a home care provider, it’s not about who has the longest list of services. It’s about trust. Comfort. Feeling heard. The right provider doesn’t just “deliver care”—they build a relationship around it. And that starts with asking the right questions.

Here’s what we encourage families to consider:

• Do they listen first, or lead with a checklist? The best care always starts with listening.
• Will the same person visit regularly? Familiar faces make all the difference.
• Are they willing to adapt to your routine—not theirs? Support should feel like it belongs in your home.
• Is their team trained for the specific condition or need? Experience matters, especially with more complex care.
• Do they support families too, or only focus on the individual? A good provider holds space for everyone involved.

We guide families through this decision with honesty. Even if the answer isn’t us, we make sure people feel more confident about what to look for and what to expect. It’s your care, your pace.

How Our Home Caregivers Are the Best in Town

We believe great care doesn’t start with instructions—it starts with understanding. That’s why our caregivers don’t follow a one-size-fits-all script. They follow people. Their needs. Their preferences. Their pace. Each carer at Support Network is chosen not just for their qualifications, but for their compassion and humility.

Our team goes through careful screening. Every caregiver holds relevant certifications, undergoes detailed background checks, and is trained not only in care practices but in how to approach each person with dignity. What sets our team apart is their focus on people—not protocols. They don’t walk into homes with assumptions. They ask questions. They learn. They support in ways that feel respectful and empowering.

Our carers work in a participant-led way. That means it’s not about what the agency wants, or what the clock says—it’s about what the person in front of them needs that day. Some days it’s a walk. Other days it’s someone just being there. And our team knows the value of both.

Culturally Aligned Support Workers

We understand that care goes deeper than tasks. It’s about feeling safe, seen, and understood—even without having to explain yourself. That’s why we take cultural connection seriously. Our team includes support workers from a wide range of backgrounds, so individuals can receive care that feels familiar, from someone who understands their customs, language, and values.

We offer:

• Arabic Carers
• Bangladeshi Carers
• Cambodian Carers
• Chinese Carers
• Greek Carers
• Guyanese Carers
• Indian Carers
• Indonesian Carers
• Italian Carers
• Nepalese Carers
• Spanish Carers
• Thai Carers
• Vietnamese Carers

Whether it’s sharing meals, language, religious observances, or simply having someone who “just gets it,” our culturally aligned carers help individuals feel truly at home. Because good care should never ask someone to leave their identity at the door.

Home Care Funding Options

Money isn’t always the first thing people talk about—but it’s usually one of the biggest worries sitting quietly in the background. We’ve sat with families in living rooms, at kitchen tables, sometimes just outside by the garden—and we’ve seen that look. The one that says, “We want help, but we don’t know how we’re going to manage it.” You’re not alone in that.

We work with all kinds of funding arrangements. Some people come to us through government programs. Others pay privately. And many fall somewhere in between. No matter the situation, we don’t rush the conversation. We explain things in plain language and help you understand what support is available, what’s realistic, and what makes sense for your needs.

NDIS Support

For individuals living with disability, the NDIS can be a big help—but it can also feel like a maze. We support participants by not only delivering care that lines up with their goals but also helping make sense of the process. Whether you’re just applying or already have a plan in place, we’re happy to talk things through and fit into your existing support system without stress.

Home Care Packages

Older Australians may be eligible for Home Care Packages funded by the government. We help people apply for these and walk with them through the waiting, the paperwork, and everything that comes after. Once a package is approved, we tailor services around it—always making sure the person receiving care feels in charge, not boxed in.

Private Care Options

There are times when people don’t meet funding criteria, or they’re simply waiting too long. That doesn’t mean they have to go without support. We offer private care that can be arranged short-term or long-term, with flexible choices that suit your home life and budget. There’s no pressure. Just honest conversation about what you need—and how we can help meet it.

If you’re unsure where to start or who to speak with, we’re here to sit with you and go through it, one step at a time. You don’t need all the answers before you reach out. Let’s talk it through together.

Contact Us

Care shouldn’t feel like a process. It should feel like support—real, steady, and thoughtful. We take the time to understand what matters most: your comfort, your safety, and your quality of life.

Whether you need basic care or support with complex health conditions, our experienced team is here to offer guidance that fits. We provide flexible services across Hervey Bay, from aged care and private home care to specialised services like allied health and transport services. Every care worker in our team is part of a compassionate group committed to delivering high-quality care every day.

We tailor every personalised care plan to support daily tasks, social activities, and broader lifestyle goals. Our care team understands the demands of community care services, and we’re proud to offer a range of services that grow with you—whether you’re exploring care models for ageing at home or looking into additional care for more complex conditions.

We believe in real care—for real people. And we’re always here to talk.

Call Support Network on 1300 671 931 to find the kind of support that brings peace of mind—for you and your family.