Our Home Care Services

When care is done right, it feels like it’s always been there—never forced, never loud. That’s how we see our work. We don’t just provide services. We carry people through moments—quietly, with attention and care.

Whether someone needs light support around the home, round-the-clock care, or help re-entering the community after time away, we are the ones who take care of it all. And we don’t approach it as a checklist. We approach it as a commitment—to doing things properly, to respecting the person in front of us, and to standing by their side for as long as they need.

Below are the services we provide through the NDIS. Each one reflects not just what we do—but how we do it.

Home Care

This is where most of our relationships begin. A person in their own home, needing support that feels personal and natural—not clinical. We don’t just pop in and out. We show up with intention. Whether it’s meal prep, morning routines, help with getting around, or simply companionship, our team does it in a way that suits your rhythm—not ours. We slow down when needed, and adjust as circumstances change. The goal is always to help you feel at ease, not watched or managed.

Daily Living

Sometimes, what people need most is help with the basics—those daily things that most of us take for granted. Getting dressed. Preparing lunch. Taking medication on time. These moments, small as they seem, hold real weight when they become difficult. We assist in a way that preserves independence. We’re there when needed and invisible when not. It’s about finding the right balance, so you can stay in control.

Domestic Assistance

A tidy home is more than just clean floors. It’s peace of mind. It’s comfort. For many of our participants, domestic tasks like vacuuming, laundry, or dishwashing have become physically taxing. We take these responsibilities on carefully—without disrupting what makes the home feel like yours. We learn where things go. We respect your preferences. We work with gentle efficiency, so your home still feels like your own.

24 Hour Care

There are times when care can’t be part-time. When someone needs someone close by—day and night. We provide full-day support for those with ongoing health conditions, sudden changes, or family carers who need a break. Our team rotates smoothly to ensure that the person receiving care never feels the burden of change. It’s about consistency, safety, and emotional presence—not just medical oversight.

Personal Care

Personal care means more than help with hygiene. It means trust. It means being handled gently, with respect and sensitivity. Our team is trained to support with bathing, dressing, toileting, grooming, and more—but they never forget they’re caring for a person, not performing a task. There’s no rushing. No assumptions. Just patient support, the way it should be.

Overnight Care

The night can bring its own challenges—mobility issues, medication needs, restlessness, or anxiety. Our overnight care ensures that someone is always nearby, offering reassurance and quiet support. Whether it’s sleepover care or active night shifts, we adapt to the needs of the individual. Families rest easier knowing someone is there when it matters most.

Disability Care

Every person living with a disability has a different experience. We don’t generalise. We don’t cut corners. We ask questions and we listen closely. Then we provide support that fits—not just in terms of care, but in how it’s delivered. From mobility support to personal tasks to social activities, we work at your pace and adjust with you.

Disability Support

This service goes beyond daily needs. It’s about building confidence, fostering independence, and ensuring that people feel involved in their own care. We support individuals in navigating the NDIS, planning ahead, and setting goals they actually want to reach. This kind of support takes time. It takes presence. And it’s something we never rush through.

Complex Care 

When care becomes medically complex or emotionally delicate, we step forward with quiet strength. Our complex care services are provided by experienced staff who understand that multiple conditions often require coordination, patience, and a calm hand. Whether it’s feeding tubes, wound care, or specialist routines, we manage it with dignity and precision—never treating it as a task, always treating it as a life being lived.

High Care

For participants with high support needs, the stakes are greater. And so is the responsibility on our end. We ensure the right team, the right equipment, and the right communication is in place from day one. But more than that, we ensure that care feels human—never heavy-handed or mechanical. Our role is to hold space for vulnerability and to build stability in every part of the day.

Social and Community Participation

Connection matters. Loneliness can weigh just as much as physical illness. We encourage participants to take part in the world around them—on their terms. Whether it’s going to a community centre, joining a group class, or simply spending time outside the home, our team supports these experiences as moments of growth, not errands to complete. We match the energy and preferences of the person, not the clock.

Behaviour Support

Behaviour support is often misunderstood. It’s not about correction—it’s about understanding. When someone behaves in ways that are difficult, we ask why. We listen before we respond. Our team works with families, specialists, and the individual to find support strategies that are respectful, practical, and tailored. There’s no judgment—only steady guidance and the belief that every person has the capacity for stability and calm when they feel safe.

Specialist Care Services

There’s a moment, in many families, where life quietly changes. A diagnosis, a decline, a shift in strength or memory—and suddenly everything is different. Not broken. Just… changed. The way you move through the day, the way your loved ones speak to you, the things you used to do without thinking. They all take more thought now.

We don’t just provide care in response to medical conditions. We offer presence, consistency, and understanding—for individuals, and for those around them. Because when someone is living with a complex condition, it affects more than just the body. It affects rhythm, trust, decisions, and hope. Our role is to help make space for all of that. Carefully. Without judgment. Without pressure.

Here are the conditions we walk beside, and how we support the people living with them.

Arthritis Care

Living with arthritis often means dealing with discomfort that others can’t see. Pain that flares up without warning. Simple things—like doing up buttons or making a cup of tea—start to feel like obstacles. We step in quietly, offering support where it’s needed without taking away the person’s independence. We adapt the pace. We offer gentle help with movement, warmth, and practical tasks—always with patience, never assumption.

Autism Care

Autism is not a problem to fix. It’s a way of experiencing the world that often asks for more thought, more space, more listening. We tailor our support to the person, not to a template. Whether it’s routine, communication, sensory needs, or simply being there as a steady presence—we adjust to meet the person where they feel most secure. For families, we offer tools, trust, and understanding—never force.

Cancer Care

Cancer brings with it a weight no one can prepare for. It’s not just the treatment—it’s the waiting, the energy dips, the emotional swings. We walk with individuals and their families, doing what we can to lighten the days. Help with meals. Comfort during rest. Safe transport. Small acts that quietly hold people together. We don’t rush. We don’t talk too much. We show up. That’s where healing often begins.

Epilepsy Care

Epilepsy requires awareness, calm, and readiness—not panic. We know the signs, we know what to do when an episode begins, and we make sure the environment is as safe and steady as possible. But more than that, we help people live fully—without fear of being alone when it matters. For parents, siblings, and carers, we help carry the “what ifs” so they don’t have to hold them all.

Heart Disease Care

With heart conditions, daily life often needs to be re-learned. There’s new medication, a different energy level, restrictions that didn’t exist before. We support people gently through that adjustment. Whether someone’s recently had a cardiac event or is managing long-term symptoms, we’re there to make sure the basics feel manageable again. Meals, reminders, movement—all done with respect and care.

Huntington’s Disease Care

Huntington’s affects movement, memory, and personality. It’s complex, and it’s different for everyone. We take time to learn what matters to the individual and to the family. This isn’t fast work—it’s steady work. We help with coordination, daily care, speech needs, and emotional support. Our team knows how to be there through decline, with dignity always at the centre.

Mental Health

Mental health support is not about fixing someone. It’s about standing beside them long enough for them to feel safe again. Some of our participants live with depression. Others experience anxiety, schizophrenia, trauma, or mood disorders. We don’t judge. We listen. We help with routines, appointments, connection, and the slow rebuilding of stability. For families, we’re often the bridge—when things feel out of reach.

Motor Neurone Disease Care

MND progresses in a way that demands preparation. We work with families early to set up what’s needed—equipment, feeding support, communication tools. And then, we stay. Through every stage. With each change in ability, we adapt calmly and respectfully. We offer comfort where we can, and presence when words become few.

Muscular Dystrophy

For someone living with MD, strength fades—but spirit does not. We help keep movement safe, mealtimes supported, and routines predictable. Our care is never just about mobility. It’s about making sure the person is still seen as capable, still involved, and still living the way they want to—on their terms, as long as possible.

Out of Hospital Care

The first days after hospital discharge can feel fragile. Whether it's after surgery or long-term treatment, home suddenly feels unfamiliar. We make that return smoother. Managing medication, monitoring changes, helping the person ease back into their routine with quiet support. No drama. Just calm help until things feel settled again.

Parkinson’s Care

Tremors, stiffness, slow movement—Parkinson’s can make the everyday exhausting. But we focus on what’s still possible. With the right timing, the right kind of help, and a lot of patience, daily life can remain rich. We assist with dressing, medication, movement, and moments that matter. We don’t push—we match the rhythm of the person in front of us.

Palliative Care

This kind of care asks for stillness, not urgency. For knowing when to speak, and when to just be. We help people through the end of life with quiet dignity—managing pain, preserving comfort, and respecting wishes. Families carry a lot during this time. We hold what they can’t. So they can just sit, just be present, just love.

Dementia Care

With dementia, the world shifts slowly. Memory becomes uncertain. Familiar spaces feel strange. We create anchors—routines, gentle voices, calm environments. We don’t correct. We don’t contradict. We walk with people in the world they’re in. And for families who feel like they’re losing someone they love, we’re there to remind them that connection can still live in a smile, a song, a shared moment of peace.

Home Care Services Across Bundaberg

When someone reaches out for home care, they’re not just looking for support. They’re hoping for someone who will show up where they are. In their street. In their kitchen. On the good days and the hard ones. That’s why we offer services right across Bundaberg. Not just central suburbs, but the quieter corners too.

We don’t limit care to postcodes. We go where people live, wherever that may be. Whether it’s for an hour of help each day or around-the-clock care, we bring the same respect and readiness into every home.

We provide personalised home care throughout:

• Avenell Heights
• Bargara
• Branyan
• Bundaberg Central
• Bundaberg East
• Bundaberg North
• Bundaberg South
• Bundaberg West
• Kepnock
• Millbank
• Norville
• Svensson Heights
• Thabeban
• Walkervale
• Woongarra

Each person we work with is different. So we don’t just send support—we send understanding. Across all parts of Bundaberg, our carers arrive with calm, with preparation, and with time. No matter the suburb, the approach stays the same: thoughtful, personal, and never rushed.

Choosing the Right Home Care Provider to Meet Your Needs

Home care is a personal decision. It touches everything—your daily routines, your privacy, your family’s peace of mind. Choosing who will walk into your home and become part of your day-to-day life deserves careful thought.

We always encourage families to take their time. Look at the provider’s values. Are they listening? Do they adjust their care to suit your pace and preferences? The best support doesn’t come from ticking tasks off a list. It comes from presence, patience, and partnership.

Ask who the support workers are. Have they been trained to understand different conditions? Are they calm in unexpected situations? Do they treat the person in front of them as a full human—not a case?

Another key factor is flexibility. Needs shift. Health changes. Your care plan should be built to change with you, not hold you in place.

And finally, trust your instinct. If a provider makes you feel rushed, unheard, or uncertain—it’s okay to keep looking. Good care feels like relief, not pressure.

How Our Home Caregivers Are the Best in Town

There’s a reason families stay with Support Network. It’s not just the services we provide. It’s the people who deliver them. Our caregivers are the heart of what we do. They don’t come in with a script. They come in with patience, curiosity, and a willingness to learn about the person in front of them.

Every carer we hire goes through a rigorous screening process. Background checks. Verification. In-depth interviews. We don’t just ask what they know—we ask who they are. What drives them. How they speak to someone who’s having a hard day.

Once they’re with us, the training continues. Not only with medical updates, but with real-world practice in empathy, communication, and cultural understanding.

Our carers are not just following an agency script. Their focus is on the participant—what they want, what they’re comfortable with, what feels right to them. They notice the little things. They slow down when needed. They never treat care as a task.

Culturally Aligned Caregivers

We know that culture isn’t something to be worked around—it’s something to be honoured. Feeling understood, especially when health is fragile, can make all the difference. That’s why we’re proud to offer carers who speak your language, respect your traditions, and recognise what matters most in your day-to-day life.

We currently provide:

• Arabic Carers
• Bangladeshi Carers
• Cambodian Carers
• Chinese Carers
• Greek Carers
• Guyanese Carers
• Indian Carers
• Indonesian Carers
• Italian Carers
• Nepalese Carers
• Spanish Carers
• Thai Carers
• Vietnamese Carers

Whether it’s how meals are prepared, how communication happens, or how family involvement is approached—our culturally aligned support workers bring understanding that goes beyond language.

Home Care Funding Options

When a family starts thinking about care at home, one of the first questions is: how are we going to pay for this? It’s a fair question. And it can feel like a lot to figure out on your own. The truth is, there are ways to make care affordable—whether through government-funded programs or personal arrangements. You’re not alone in this.

Some people are eligible for government support, others aren’t. Some need a bit of help now and then, others require more regular care. We sit down with each family and go through it properly—no assumptions, no rush. We help you understand what support you could receive, and how to make the most of it.

What Options Are Available?

NDIS

For people living with a disability, the NDIS can provide funding for a range of support needs. We help participants make sense of their plan, and we build care around what matters to them—not just what’s listed in the documents.

Home Care Packages

These are for older people who want to stay in their own home but need some help to do so. Packages are based on levels of need. We walk with you through the application and help put the right care in place once it’s approved.

Private Care

For those who don’t qualify for government support—or who need care right away—private funding is an option. We keep it flexible and fair. No long contracts. Just honest, reliable support that fits your situation.

We’re here to help make care possible, no matter the funding path. If you don’t know where to start, call us. We’ll work it out together.

Contact Us

Choosing care isn’t just about services—it’s about trust. Whether you’re looking for basic care to assist with daily tasks or need a more personalised care plan that supports someone living with chronic conditions, we’re here to help you find what feels right.

At Support Network, our experienced team includes care workers, care specialists, and allied health professionals who understand the real pressures families face. We provide everything from aged care packages and help with meal preparation to full-time community care services. We work closely with families, care coordinators, and aged care concierge teams to make sure nothing is left unspoken or unsupported.

We know the care fee, the difference between residential care and community care, or understanding alternative care arrangements can all feel confusing. That’s where we step in—not just with information, but with guidance.

Our care team supports people with disability, people with dementia, and those navigating life care needs with empathy and consistency. From organising Allied Health services to connecting you with social events or community events, our focus is always on improving quality of life, not just filling hours.

Whether you're at the beginning of this journey or already exploring your options, we offer a wide range of aged care services tailored to where you are.

Call 1300 671 931 to speak with someone who will take the time to understand your needs. We’re not just another provider—we're here to offer exceptional care that feels human.