Home Care Ballina

Our Home Care Services

Not everyone needs the same kind of help. Some people want support once or twice a week. Others need someone with them each day. For some, it’s practical help. For others, it’s someone to talk to. That’s why we don’t offer care that fits a template. We shape it around the individual—around you.

We’ve spent years listening before doing. And that’s what sets our team apart. Before we suggest anything, we ask about your life. What a good day looks like. What has become difficult. What matters to you. We find out what helps you feel calm and supported. That’s our starting point.

Then, we gently build a care plan around those answers. We don't try to change your routine—we work with it. And if something shifts, we adjust the support accordingly. You stay in control. We stay in step.

This approach guides everything we do, from small everyday tasks to more complex care arrangements. Below is a closer look at what we offer to the Ballina community—each one delivered with care, patience, and a genuine understanding of what real support means.

NDIS Services We Offer

For participants under the NDIS, we provide support that goes beyond paperwork. We explain things in plain language and help you make the most of your plan—without overwhelm. Whether you need help managing your budget, finding the right services, or simply understanding what’s available, we walk you through it. We help bring stability, consistency, and clarity to the whole process.

Home Care

Our home care services are gentle and flexible. We assist with tasks around the house, personal routines, and anything else that helps make daily life easier. It could be a bit of support in the morning, help preparing meals, or just having someone to talk to in the afternoon. We don’t set the pace—you do. What matters to us is that you feel comfortable, respected, and safe in your own space.

Daily Living

Everyone has their rhythm. We support yours. Whether it's helping you get started in the morning or making sure things wind down smoothly at night, we’re there for the everyday parts of life—washing clothes, keeping track of appointments, or simply going through your to-do list together. Our goal is to make the day feel manageable and less rushed.

Domestic Assistance

Sometimes, a clean and tidy space makes all the difference. We help with laundry, dishes, sweeping, or other household jobs that may have become more tiring over time. We do it gently, respecting your space and habits, making sure nothing feels out of place. You’re still in charge—we’re just here to lend a hand where it helps.

24 Hour Care

For those who need continuous support, we offer full-day care with a calm and reliable presence. This isn’t about being on-call in a clinical sense—it’s about having someone trustworthy by your side throughout the day and night. Whether it’s mobility assistance, personal care, or comfort during the quieter hours, we make sure the person is never left feeling alone or unsupported.

Personal Care

Dressing, showering, grooming, hygiene—these are sensitive parts of daily life. Our carers understand the importance of doing these things with discretion and kindness. We always ask before acting and make sure every step is handled with dignity. You’ll never feel rushed or exposed. Our care is steady, quiet, and always respectful.

Overnight Care

Evenings and nights can bring a different kind of need. For many, it’s peace of mind knowing someone is nearby. Whether it’s an active overnight shift or someone present for emergencies, we tailor the support to suit what’s needed. And we do it in a way that doesn’t disturb your rest or routine.

Disability Care

We support people of all ages and needs, with care that focuses on strength and ability—not just limitations. Whether you need help with movement, communication, or daily routines, our carers are trained and gentle in their approach. We work together to make each day more independent and more enjoyable.

Disability Support

This goes beyond basic care. It’s about encouraging growth, helping build confidence, and staying socially engaged. We support you in setting your goals and reaching them—whether it’s learning a skill, joining a community group, or developing a daily habit that gives structure to your week. We stay flexible and supportive the whole way.

Complex Care 

Some people require a higher level of support due to health needs, medical routines, or specific conditions. We take the time to understand the full picture—liaising with doctors and allied health professionals when needed. Everything is planned with care and checked regularly. Our carers are skilled in providing this level of support calmly, reliably, and with close attention to detail.

High Care

When care becomes more intensive, we step in with a greater level of presence and focus—without removing independence. We assist with feeding, mobility, medications, equipment use, and other high-care needs, always maintaining a steady and respectful approach. You won’t feel like a patient—you’ll feel like yourself, supported with care that’s clear and thoughtful.

Social and Community Participation

Being part of a community adds joy to life. We help make that happen. Whether it’s visiting friends, attending appointments, enjoying an art class, or simply strolling around the local park, we provide transport and companionship for the moments that matter. These little outings can make a big difference to your week—and we’re there to support them however we can.

Behaviour Support

Sometimes behaviour is how someone communicates what they can’t say with words. We take the time to understand what’s behind certain actions or responses and gently build a plan that works for the person. Our goal is to reduce stress, support better communication, and help everyone involved feel safe and respected. We work closely with families and therapists to make sure support is steady and effective over time.

Specialist Care Services

When someone lives with a specific condition, their care can’t be general. It has to be shaped carefully—around symptoms, daily challenges, and emotions that come with it. We understand that every diagnosis brings change—not just for the person, but for the people around them too.

That’s why our specialist care isn’t just about managing needs. It’s about walking through it with you. Quietly, respectfully, and without making things feel like a checklist. We support families and individuals in Ballina with honest care that fits into their life, not the other way around.

Here are some of the conditions we support, and how we do it—with thought, patience, and an open heart.

Arthritis Home Care

Pain and stiffness can make even the simplest tasks feel difficult. With arthritis, we help reduce strain—not just physically, but emotionally too. Our carers assist with movement, meal prep, getting dressed, and keeping the home safe. We also offer guidance to family members, so they feel confident in helping too, without feeling overwhelmed.

Autism Care

Autism affects how a person sees the world, and that world should be respected. We adjust our support to suit sensory needs, routines, communication styles, and comfort levels. Whether it’s a child who needs structure or an adult who needs quiet support, we follow their pace. There’s no pressure. Just care that listens first and acts gently.

Cancer Care

Cancer doesn’t only affect the body—it affects energy, mood, and the rhythm of everyday life. Whether someone is in treatment, recovering, or living with the condition long term, we help keep things calm at home. We support rest, light meals, hygiene, and daily routines. But we also check in on families, because they carry a lot too.

Epilepsy Care

For people with epilepsy, safety comes first. We support safe environments, medication reminders, and calm response during seizures. Our team is trained to act without panic and help families feel less afraid. It’s not just about responding—it’s about preventing harm and helping everyone feel at ease.

Heart Disease Care

Heart conditions often mean changing habits and pacing life differently. We assist with daily routines that reduce stress, like healthy meals, gentle movement, or managing appointments. We pay close attention to symptoms, and we work quietly behind the scenes so individuals don’t feel like patients—they just feel cared for.

Huntington’s Disease Care

This condition brings changes over time, and we know how important it is to stay steady through it all. Our carers help with movement, mood, and day-to-day needs while making sure the person still feels like themselves. We also stay close to the family, helping them adjust with less fear and more support.

Mental Health

Anxiety, depression, and other mental health conditions affect how a person interacts with the world. We provide quiet, respectful care to help bring structure and calm back into their day. We don’t rush progress or make anyone feel pressured. And for families, we’re a steady hand when things feel uncertain.

Motor Neurone Disease Care

MND care is delicate and needs to change as the condition does. We support with feeding, mobility, speech tools, and breathing routines. But most of all, we’re present. Families don’t have to carry it all alone—we’re there to share the load, both practically and emotionally.

Muscular Dystrophy

With muscular dystrophy, the body might weaken, but the person’s spirit and preferences remain. We help with routines, assistive equipment, and any help needed around the home. We also take time to support family members who might feel unsure of how to help in the right way.

Out of Hospital Care

Coming home after a hospital stay can be both a relief and a challenge. We help people settle back in—supporting them with wound care, medications, mobility, and daily living. Our carers stay close in those early days, helping things run smoothly while keeping an eye on any signs that more support might be needed.

Parkinson’s Disease Care

Tremors, slow movement, and fatigue can change daily life. We support people with Parkinson’s by helping with balance, dressing, eating, and routines that keep the day steady. We also help with cues and reminders when memory becomes difficult. Our care is unhurried, respectful, and built around trust.

Palliative Care

Near the end of life, care becomes deeply personal. We focus on comfort, pain relief, and quiet presence. We’re there for the person, and just as much for the family—whether that’s holding space, offering rest, or handling the small tasks that still matter. Nothing is rushed. Nothing is overlooked.

Dementia Care

Memory loss and confusion can bring frustration and sadness. But even in those moments, the person is still there. We help support familiar routines, safe spaces, and gentle connection. Whether it’s through conversation, music, or shared tasks, we look for ways to reach the person where they are. And we guide families through each stage, without letting them feel lost.

Home Care Services Across Ballina

Ballina isn’t one fixed community—it’s made up of many people, places, and quiet corners. We don’t just serve the centre of town. We reach out across the region, bringing our home care services to wherever you are—because we believe quality care shouldn’t depend on where you live.

Whether you're in a busy part of town or on the edge of a quiet street, our team works closely with individuals and families all across Ballina. We adapt our support to suit your home, your lifestyle, and your neighbourhood.

Here are some of the areas we cover:

• Ballina town centre
• East Ballina
• West Ballina
• Skennars Head
• Lennox Head
• Cumbalum
• Alstonville
• Wollongbar
• Wardell
• Pimlico
• Tintenbar
• Teven
• Empire Vale

If your area isn’t listed, you’re still welcome to get in touch. We always try to extend our reach with care that’s close by, on time, and made just for you.

No matter where you are in Ballina, our promise is the same: to bring steady, participant-focused support into your home without making it feel like a service—you’ll just know someone’s looking out for you.

Choosing the Right Home Care Provider to Meet Your Needs

Finding the right home care provider is not a quick decision. It’s about trust. It's about comfort. And more than anything, it's about how well someone listens before they act.

When choosing a provider, here are a few important things to keep in mind:

• How personal is their approach? Do they adapt to your routine, or do they ask you to change for them?
• Do they take the time to understand your specific needs and goals—not just your diagnosis?
• Can they adjust support as your needs grow or change?
• Do they respect your space and your pace?
• Are their carers consistent, qualified, and genuinely kind?
• Is the service flexible with funding options or plan management?

It’s also worth asking what kind of support they offer for families. The right provider won’t just care for the person—they’ll also care for those around them, making sure no one feels left behind or uncertain.

We take all of this seriously. We aim to be the kind of provider who doesn’t rush your decision, doesn’t push services, and doesn’t treat anyone like a number. The right care should feel like a natural fit. That’s what we’re here to offer.

How Our Home Caregivers Are the Best in Town

It takes more than training to be a good caregiver. We look for people with empathy, patience, and the ability to notice the small things. Our carers are trained, yes—but more importantly, they’re chosen for how they care.

Every one of our support workers goes through a careful selection process. We check backgrounds, verify certifications, and ensure ongoing training. But beyond all of that, we ask: Would we trust this person to care for someone in our own family? That’s the standard we hold.

What sets our team apart is their approach. Our care isn’t instruction-centered—it’s participant-centered. That means every decision, every schedule, and every part of the plan is led by what suits you. We’re not there to take over. We’re there to support—quietly, respectfully, and with consistency.

We also understand how culture plays a role in feeling safe and understood. That’s why we’re proud to offer a wide network of culturally aligned carers who understand not just the language, but the traditions, preferences, and values of the people they support.

Here are some of the cultural backgrounds our carers represent:

• Arabic NDIS Workers
• Bangladeshi NDIS Workers
• Cambodian NDIS Workers
• Chinese NDIS Workers
• Greek NDIS Workers
• Guyanese NDIS Workers
• Indian NDIS Workers
• Indonesian NDIS Workers
• Italian NDIS Workers
• Nepalese NDIS Workers
• Spanish NDIS Workers
• Thai NDIS Workers
• Vietnamese NDIS Workers

We believe every person should feel understood—not just supported. And sometimes, having a carer who shares your culture or language can bring a great sense of ease. It’s one of the ways we make care feel less like service, and more like trust.

Home Care Funding Options

We know that one of the biggest questions families ask when exploring care is: how will we afford it? That’s a very real concern, and it’s one we approach gently. We don’t push services—you tell us what you need, and we help you figure out what funding options are available, so you’re never left feeling alone or unsure.

Some people are eligible for government-funded support, while others prefer to go through private funding or a mix of both. We understand that everyone’s circumstances are different, so we take the time to explain each pathway in clear, simple terms—no fine print, no pressure.

NDIS (National Disability Insurance Scheme)

If you or a loved one is living with a disability, NDIS can fund a wide range of supports. We help you navigate your plan, manage services, and make sure you’re getting the most out of it. You stay in control—we’re just here to assist with the details.

Home Care Packages

For older Australians needing regular help at home, Home Care Packages offer government-funded support. Whether you’re on a waitlist or already approved, we can step in, explain the levels, and start building care around your needs.

Private Care Funding

If you’re not eligible for government funding—or simply prefer to manage care privately—we offer flexible, no-lock-in arrangements. You choose the hours, the services, and how often you’d like support. We keep it clear, simple, and fair.

No matter the funding path, we’ll walk through it with you—step by step.

Contact Us

If you’ve been thinking about getting support at home—for yourself or someone close to you—you’re not alone. Many people reach this stage and feel unsure where to begin. we take the pressure off. We talk things through gently, help you understand the steps, and offer care that fits real life.

Whether you need help with meal preparation, planning care for an ageing parent, or navigating care package levels, we’re here. Our dedicated team is experienced in aged care services and ready to guide you with clarity and kindness.

We also offer community care, diabetes care, and tailored support for different health concerns. Every plan we put together is based on a proper assessment of care needs, and led by what’s best for the care recipient.

Give us a call on 1300 671 931 and let’s start a conversation that’s honest and focused on your needs—not just services.

Support Network – your local, registered provider of aged care solutions across Ballina.