Home Care Queanbeyan

Our Home Care Services

Every person is different. Needs change, routines vary, and no two care journeys look the same. That’s something we’ve always understood. We don’t try to fit people into fixed service boxes. Instead, we listen, adjust, and shape our support based on what makes sense for the person and their daily life.

In Queanbeyan, we offer a wide range of home care services, designed to cover both the small and big moments—whether it’s help around the house, complex support for health conditions, or just having someone there through the night. Our team is trained, thoughtful, and always led by the question: what will truly help this person today?

We take care of the full picture, not just the tasks. Here's how we support individuals and families across Queanbeyan:

NDIS Services We Offer

If you or a loved one is an NDIS participant, we’re here to help make the most of that plan. We help you understand what your funding covers, and then shape the services around what you want—not what’s simply available. It’s not just about using package funds. It’s about using them well, in a way that actually supports quality of life, confidence, and daily comfort. We can also help navigate service agreements, reports, and reviews so things never feel too heavy.

Home Care

Our home care service is where most people begin. It’s about small, steady support with whatever the day brings—whether that’s help in the kitchen, getting the bed made, or just a regular friendly face who checks in. We don’t just show up and do a task—we learn the home, the habits, and the pace that feels right. Over time, our carers become part of the rhythm of someone’s day without being intrusive or rushed.

Daily Living

We assist with everything that falls under daily living. That includes meal preparation, getting dressed, help with mobility, taking medications on time, or going through the morning routine step-by-step. These may sound simple, but when they become difficult, they can affect the whole day. We step in with care that brings back ease and stability. It's never about taking over—it’s about making things smoother, one task at a time.

Domestic Assistance

A clean, organised home makes a real difference to mental and physical wellbeing. We offer help with general cleaning, laundry, changing linen, tidying spaces, and even things like taking the bins out or folding clothes. Our team handles these tasks with quiet care—never rushing through, always respectful of the home they’re stepping into.

24 Hour Care

For those who need support through the day and night, our 24-hour care provides peace of mind. Whether someone is recovering from surgery, managing a serious illness, or simply needs close supervision, we build a consistent and calm team around them. We keep things steady—no constant new faces or unfamiliar routines.

Personal Care

This is one of the most sensitive types of support, and we treat it that way. Showering, dressing, grooming, toileting, and hygiene support is always delivered with respect, patience, and an understanding of each person’s dignity. We take time to build trust so that every task feels safe and okay.

Overnight Care

We understand that night-time can be a vulnerable time. Some people may feel anxious, others may need medication or assistance in the middle of the night. Our overnight care is quiet, reassuring, and reliable. Whether it’s sleepover shifts or active support, we make sure people feel secure and supported through the night.

Disability Care

We work closely with people of all ages living with disability. Our care is built around their strengths, not their limits. We support everyday life while respecting each person’s independence, personality, and choices. From physical support to communication needs, we adjust our approach depending on what works best for the individual and their environment.

Disability Support

This is broader than just care. Disability support can include transport to appointments, social participation, access to activities, support coordination, or helping build life skills over time. We walk beside people in all these areas—not to push, but to support progress that feels natural and manageable. Our focus stays on ability, not the barrier.

Complex Care 

When someone has multiple medical needs, coordination becomes essential. Our complex care services bring together qualified carers who understand things like PEG feeding, catheter care, wound management, and medication handling. We also work closely with family, doctors, and therapists to make sure all care is aligned and safe. With complex care, it’s not just about skill—it’s about consistency and communication.

High Care

Some people require a higher level of daily support due to health or mobility challenges. We provide high care with quiet confidence—never rushing through, always keeping the person in control. This might involve lifting and hoisting, continence care, or advanced mobility assistance. Our team is trained to manage these needs with safety, but also kindness.

Social and Community Participation

Life doesn’t stop at home. Many of our participants want to stay connected—to join a local art group, attend events, meet friends, or simply enjoy an outing to the café or park. We support this by providing carers who can accompany, encourage, and help make those moments possible. We’re not just ticking an NDIS outcome—we’re supporting a full and connected life.

Behaviour Support

For individuals who face behavioural challenges due to disability, trauma, or cognitive conditions, our approach is calm and consistent. We work alongside behaviour practitioners where needed and follow clear support plans designed to reduce stress and bring more predictability into daily life. Our focus is on creating a stable, respectful environment—not managing behaviour, but understanding it.

Specialist Care Services

When someone lives with a health condition—whether newly diagnosed or something they’ve managed for years—it changes more than just daily routines. It affects the whole household, the way people move through their day, and how much support they might need without even saying it out loud. We see the person first, not just the condition.

We work closely with individuals and their families to offer care that fits. Not just physically, but emotionally too. We don’t rush into homes with a fixed idea. We listen, ask what matters, and then shape our help from there. Below are some of the conditions we regularly support in Queanbeyan. Each one brings its own challenges, and we make sure no one has to face them alone.

Arthritis Home Care

Arthritis can make simple movements difficult. We help with tasks that strain the joints—like getting dressed, opening containers, or standing for long periods. We make sure the home stays safe and comfortable, and we move at the person’s pace, not ours. There’s no pressure—just gentle, reliable support.

Autism Care

People with autism often thrive in routine and predictability. We focus on getting to know each person—how they communicate, what makes them feel safe, and what helps them settle into the day. Our support is shaped by their needs, not by what’s standard. We also stay in touch with families, because they know their loved one best.

Cancer Care

Whether it’s during treatment or in recovery, we stand beside people through what can be a tiring and uncertain time. We help with everyday tasks—meals, bathing, getting to appointments—and we offer quiet companionship when it's needed most. Our role is to ease the pressure so people can focus on rest.

Epilepsy Care

For people living with epilepsy, knowing someone is there who understands what to do makes all the difference. We follow safety plans, keep environments clear and calm, and give reassurance without fuss. After a seizure, we stay present and supportive, helping people feel steady again.

Heart Disease Care

We support those living with heart conditions by helping manage fatigue, avoid physical strain, and stick to healthy routines. This might mean help with shopping, moving around safely, or keeping on top of medications. Our team is careful and calm, always working with medical advice.

Huntington’s Disease Care

As this condition progresses, care needs grow. We support both the individual and their family—step by step. We assist with movement, speech, meals, and more, while also helping maintain as much independence as possible. The care may change over time, but our commitment doesn’t.

Mental Health

We support people who are managing depression, anxiety, or other mental health challenges. Sometimes, it’s just about having someone there who listens. Sometimes, it’s help with the basics—cleaning, meals, keeping a routine. We work gently and stay consistent, without judgement.

Motor Neurone Disease Care

This condition affects movement and strength. We step in to help with mobility, transfers, communication tools, and personal care. We follow plans closely and involve families so everyone stays on the same page. Our focus is on comfort, safety, and understanding what each day brings.

Muscular Dystrophy

For children or adults with muscular dystrophy, care needs vary. We help with movement, breathing support, daily routines, and transport. Some days are easier than others, so we stay flexible and adjust as needed, while always being mindful of energy levels and comfort.

Out of Hospital Care

After leaving hospital, people often need help getting back into routine. We support rest, medication, wound care, and daily tasks until things settle. It’s not just about recovery—it’s about feeling safe at home again. We’re there through the transition and as long as needed after.

Parkinson’s Disease Care

This condition can make movement slower or harder. We help with walking, dressing, eating, and staying active where possible. We follow the person’s rhythm and offer steady support without pushing. Families are involved too, so care remains smooth and respectful.

Palliative Care

When time is limited, every moment matters. We provide comfort-focused care at home—quiet, respectful, and present. We help people stay in familiar surroundings, with the people and things they love nearby. We also support family members, offering a steady hand during a hard time.

Dementia Care

Dementia affects memory and thinking, but also confidence and calm. We offer care that follows familiar patterns—helping reduce confusion and build trust. We move slowly, speak clearly, and focus on helping the person feel safe. Family is always part of the plan—we work with them closely.

These services are not just about medical needs—they’re about real people living full lives, even with difficult conditions. Our role is to support that life—not interrupt it. We step in where needed, back off when not, and always listen first.

Home Care Services Across Queanbeyan

We believe everyone deserves access to good care, no matter where they live. That’s why our services reach across all parts of Queanbeyan. Whether someone lives in the centre of town or a quiet street outside the main area, we’re ready to step in and help.

We don’t treat care as something that works only in certain places. For us, a person’s postcode doesn’t make their needs any smaller. Our care teams are available across the region, bringing the same steady, respectful support to every home.

We currently offer services in:

• Karabar
• Queanbeyan East
• Queanbeyan West
• Crestwood
• Jerrabomberra
• Greenleigh
• Oaks Estate
• Googong
• Environa
• The Ridgeway

Each place has its own pace, its own way of life. We take that into account. Our care adapts—not only to the person but also to their surroundings. Whether it’s a quick drop-in visit or regular daily support, we bring the same level of care wherever we go in Queanbeyan.

If you live in one of these areas—or somewhere nearby—and you’re looking for home care that’s built around your life, our team is here to listen and help you plan what’s next.

Choosing the Right Home Care Provider to Meet Your Needs

Finding a home care provider isn’t just about who’s available. It’s about finding someone who will take the time to understand what matters to you and how you live each day.

There are a few things worth thinking about before making a choice:

• Do they listen before offering a plan? A good provider should take the time to learn what your needs are—not just tell you what services they offer.
• Are the carers trained and background checked? It’s important to feel safe and comfortable with the people coming into your home.
• Can they adjust the care as things change? Life isn’t always predictable. You should be able to change or add support without starting from scratch.
• Do they understand your culture or background? Feeling heard and understood makes a big difference, especially when care becomes part of daily life.
• Is their team easy to reach and clear in communication? If you need help or have questions, it should never feel hard to get an answer.

We try to meet all of these needs with honesty and care. We won’t rush you into anything. Instead, we’ll walk you through your options, one step at a time.

How Our Home Caregivers Are the Best in Town

The people who provide care are the heart of everything we do. They’re the ones who walk into someone’s home, listen quietly, and help without making the person feel like a task. That’s why we take great care in choosing the right carers—and giving them the training and support they need to do their work well.

All our caregivers are trained, certified, and go through a full background check before joining the team. But we don’t stop at qualifications. We also look at how they treat people. We choose carers who are gentle, patient, and know how to adjust to the person in front of them. Our care isn’t built around rules or tight schedules—it’s built around people.

Our team doesn’t follow a script. They notice the small things. If someone likes their tea a certain way, or prefers the radio on while they get ready in the morning, our carers remember that. They take their time, respect routines, and understand that every home is different.

We also know that culture, language, and background can play a big part in feeling safe. That’s why we have carers from many communities who can speak the language, understand cultural needs, and offer care that feels familiar and respectful.

Culturally Aligned Support Workers

We’re proud to offer carers from a wide range of backgrounds:

• Arabic Disability Support Worker
• Bangladeshi Disability Support Worker
• Cambodian Disability Support Worker
• Chinese Disability Support Worker
• Greek Disability Support Worker
• Guyanese Disability Support Worker
• Indian Disability Support Worker
• Indonesian Disability Support Worker
• Italian Disability Support Worker
• Nepalese Disability Support Worker
• Spanish Disability Support Worker
• Thai Disability Support Worker
• Vietnamese Disability Support Worker

These support workers bring more than just shared language—they bring understanding. Whether it’s how meals are prepared, how privacy is managed, or how faith is practised, they know how to show respect in ways that matter.

If you're looking for care that feels personal, steady, and right for your background, we’ll do our best to match you with someone who understands not just your needs—but your way of life.

Home Care Funding Options

Figuring out how to pay for home care can feel like one of the hardest parts of getting started. Some people have access to government-funded care. Others may prefer or need to pay privately. We work with both. You don’t need to have all the answers before reaching out—we help you understand the choices, step by step.

We talk through the type of support you’re looking for, and then help you see what funding options might be available. Whether it’s a formal package through My Aged Care, an NDIS plan, or privately arranged support, we do our best to make sure the care fits both your needs and your budget.

NDIS (National Disability Insurance Scheme)

If you or your loved one is living with a disability, you may be eligible for NDIS support. We’re registered to provide services under this program, including daily care, personal support, social participation, and more. We also help you use your plan in a way that feels right—not rushed or confusing. You stay in control, and we simply support what you’ve chosen to do.

Home Care Packages (HCP)

Older people who are approved through My Aged Care can receive a home care package that provides funding for ongoing support at home. We deliver care under all levels of these packages—from basic help around the house to high-level personal care. Our team can help you understand what’s covered and how to get started.

Private Care

If you’re not eligible for government programs or simply prefer not to wait, we offer privately funded home care as well. There’s no long process—just a conversation. We can begin when you’re ready, and we work around what feels right for you or your family member.

If you’re unsure which funding option is the best fit, we’re happy to talk it through with you—at your pace. Just give us a call on 1300 671 931, and we’ll help you move forward without the stress.

Contact Us

It’s not always easy knowing where to begin with home care. Sometimes, the questions come before the answers. At Support Network, we’re here to make that first step easier. Whether you’re just starting to explore a government-funded home care package, or you’re looking for more tailored home-based care, we’re ready to guide you through it.

Our team takes the time to understand what kind of help you’re looking for and matches it with a care plan that reflects your life, not just your diagnosis. With a range of services designed to support different needs and routines, we focus on steady, honest guidance—not pressure.

If you're thinking about long-term aged care services, short-term nursing care, or need help navigating funding, you can speak with one of our team members directly. Give us a call at 1300 671 931 and we’ll take the time to walk through your questions—without any rush.