Home Care Tweed Heads

Our Home Care Services

When it comes to care, no two people are ever the same. That’s why we don’t believe in offering standard services that expect everyone to fit into the same box. We’re the ones who take care of it all—no matter the need, no matter the level of support. Every service we offer is shaped around real life, real conditions, and real people. We’re here to take the pressure off, to stand in gently, and to make the small moments of everyday life a little lighter and more manageable.

We’ve built our services with one thing in mind: people. Their comfort, their safety, and their ability to live well in the place they call home. Whether it’s assistance with daily tasks, round-the-clock care, or emotional support during tough times, we cover every corner of what someone may need. We’re proud to do so with kindness, patience, and steady hands.

Below are the core services we offer—and how we deliver them with care.

NDIS Services We Offer in Tweed Heads

Navigating the NDIS can feel overwhelming, but we walk beside our participants through every step. We help with more than just paperwork—we help people understand their options and use their plan in ways that truly support their goals. From managing budgets to organising supports, we provide reliable guidance and hands-on help so that people don’t just receive care—they feel in control of it.

Home Care

For many, home is where they feel safe, calm, and connected. Our home care services are designed to keep it that way. We assist with whatever a person needs—help with shopping, cooking, medication reminders, or just someone to check in regularly. Every visit is planned with the individual in mind. We don’t come in with a clipboard and stopwatch—we come in with open minds and ready hands, offering care that fits quietly into the person’s day.

Daily Living

Living well day-to-day means different things to different people. For one person, it might mean help with brushing their hair and dressing. For another, it could mean guidance while preparing breakfast or staying safe when moving around the house. We support all these things and more. Our team members are trained not only in tasks, but in how to offer that help with dignity and kindness—so that people feel supported, not managed.

Domestic Assistance

Keeping the home clean, organised, and running smoothly can take a toll, especially when health or mobility become a challenge. That’s why we offer gentle support with household tasks—laundry, dishes, tidying, vacuuming, and more. We don’t just clean a home—we care for it, with attention to how someone likes things done, and how they want their space to feel. Our support makes sure homes stay not only safe but comfortable and familiar.

24 Hour Care

For those who need ongoing support, we provide 24-hour care that brings peace of mind to individuals and their families. This doesn’t mean someone is present every second—but it does mean that care is close by at all hours. Whether it’s help during the night, medication reminders at odd times, or just knowing someone is available if needed, this service offers a strong safety net without disrupting home life.

Personal Care

Support with personal care needs to be approached gently. These are private, intimate parts of life—bathing, toileting, grooming—and we never take that lightly. Our team delivers this care with patience, respect, and quiet understanding. We’re there to assist, not intrude. And we always follow the lead of the individual—ensuring they remain comfortable and in control.

Overnight Care

Sometimes, the evenings and early mornings are the most challenging times. That’s when our overnight care becomes so important. Whether it’s helping someone settle into bed, managing medication during the night, or being there in case they wake up and need assistance, we stay nearby. We make sure the night is as restful and safe as the day.

Disability Care

Living with a disability can come with unique daily challenges, but our goal is never to focus on limits—it’s to focus on possibilities. We work closely with people to understand what kind of care and structure helps them thrive. From physical support to emotional encouragement, we approach disability care with strength, flexibility, and deep respect for the individual and their goals.

Disability Support

Beyond physical care, we know that emotional and social support is just as important. Our disability support covers a wide range—from helping people get involved in their community to ensuring they’re not isolated or left behind. We encourage independence wherever possible, while offering consistent support to fall back on when needed. The goal is not just to care—but to uplift.

Complex Care 

Some needs go beyond the everyday. People living with serious medical conditions, recovery stages, or multiple support needs often require a coordinated and careful approach. That’s where our complex care services come in. We work closely with families, doctors, and allied health professionals to make sure every part of a person’s care plan is understood and followed properly. Every detail is important, and we treat it that way.

High Care

High care is for those whose needs are advanced or around-the-clock. But even then, we don’t treat it as clinical. We bring the same warmth and attention to these situations as we do for any other. We are calm, consistent, and always nearby. From monitoring health to supporting movement and personal care, we stay ready and steady through it all.

Social and Community Participation

Life is more than routines—it’s also about connection. We support people to get out and be part of their community again. Whether it’s visiting a group, joining a class, attending a faith service, or simply enjoying a walk in a park, we help people take part in the things that matter to them. We do it with encouragement, safety, and understanding.

Behaviour Support

Some individuals live with behaviours that stem from past experiences, trauma, or unmet needs. We understand these challenges and offer specialised behaviour support that’s thoughtful and non-judgmental. We work closely with professionals and families to build plans that reduce distress and improve quality of life. Most importantly, we treat every person with respect, no matter their circumstances.

When we say we offer full home care support, we mean it. Not just in terms of services, but in the way we show up—with kindness, with time, and with the promise to listen. Every person matters to us, and every care plan we deliver is built with that simple truth in mind.

Specialist Care Services in Tweed Heads

Every condition comes with its own weight. Some carry quiet struggles. Others are visible in how someone moves or speaks. We don’t just provide care—we spend time understanding the reality behind each condition. Not just what the person needs, but what the family feels, what their day looks like, and what they quietly worry about. Our support is shaped with that full picture in mind.

We don’t rush. We walk in with respect for the person, and we make room for their pace. What follows is a glimpse of how we care for people living with certain conditions—not just through services, but through presence, patience, and trust.

Arthritis Home Care

For someone living with arthritis, small movements can bring pain. We notice when joints are sore, when mornings feel slower, and when someone just needs a little help getting through their routine. We’re there to ease the effort—helping with dressing, reaching things, and reducing the strain on daily life. Quiet support, without fuss.

Autism Care

Autism can affect how someone sees and feels the world. Noise, light, routine—all of it matters. We take time to learn what brings comfort and what causes stress. We adjust our approach gently, keeping communication simple and clear. Our support helps create a space where a person can be themselves—without pressure to change who they are.

Cancer Care

Cancer brings exhaustion, changes in strength, and emotional ups and downs. We’re not only there to help with tasks—we’re there for the hard days too. Whether someone is going through treatment or resting after, we support with meals, movement, medications, and company. And when families are stretched thin, we step in so they can catch their breath.

Epilepsy Care

Living with epilepsy means planning for the unexpected. We learn about the person’s triggers, routines, and what to do when a seizure happens. We stay nearby—not in the way, but close enough to help. We also help build confidence, so the person feels safe, not limited.

Heart Disease Care

When someone has a heart condition, even a small task can feel like too much. We offer care that’s slow, steady, and thoughtful—supporting with movement, medication, and keeping a calm environment. We also watch for changes and speak up when something doesn’t seem right.

Huntington’s Disease Care

Huntington’s can change how someone walks, talks, and even thinks. These changes can be hard to watch—for both the person and their family. We stay constant through it all, providing support that adjusts slowly and with care. We’re not just helpers—we’re there to bring steadiness in uncertain times.

Mental Health

Some days are heavier than others. For those living with mental health conditions, even getting out of bed can be hard. We don’t rush or push. We show up. We offer quiet support, help with structure, and encourage small steps. We treat the person as they are—not the label they’ve been given.

Motor Neurone Disease Care

This condition can move quickly, changing what someone is able to do in a short time. We provide gentle help with breathing, eating, speaking, and moving, always at the pace the person needs. We also make time for the family—because they need support too.

Muscular Dystrophy

Weakness builds over time. That means care needs to adjust slowly, without making the person feel like they’ve lost control. We’re there for those shifts—helping with transfers, comfort, and tasks that need strength. We offer calm assistance without taking away a person’s independence.

Out of Hospital Care

Leaving hospital feels like a relief—but it can also bring fear. People often wonder how they’ll manage without nurses nearby. We help with that transition—supporting with medication, wound care, and daily routines until things feel steady again. We also help avoid readmission by keeping an eye on small signs before they grow.

Parkinson’s Disease Care

With Parkinson’s, every day looks a little different. Some movements slow down, others become harder to control. We move with the person, never rushing, never correcting—just supporting. From helping with balance to preparing meals when hands are shaky, we adapt with quiet understanding.

Palliative Care

When someone is near the end of life, comfort becomes the priority. We help with personal care, pain relief, and creating a calm space. But we also sit quietly when needed. We listen. We let families step away for rest, knowing their loved one is safe. Our focus is on peace and presence.

Dementia Care

Dementia is not just memory loss—it affects everything. How someone speaks, how they eat, how they see their surroundings. We offer structure and routine, but more importantly, we offer patience. We learn how the person likes their tea, how they react when they’re confused, and what brings a smile. We stay calm, even when things repeat or don’t make sense. And we’re there to reassure families too.

Home Care Services Across Tweed Heads

Support shouldn’t depend on your postcode. That’s something we believe deeply at Support Network. No matter where you live in Tweed Heads, our team reaches you with the same respect, the same reliability, and the same level of care. We don’t just serve parts of the area—we support the whole region, making sure that care is always within reach.

Some people live in quiet corners near the river. Others are closer to the beaches or town centre. Some families are out towards the edges of the region. Wherever you are, we come to you. And we bring services that reflect your space, your routine, and your community.

We’re proud to provide home care services in:

• Banora Point
• Tweed Heads South
• Tweed Heads West
• Bilambil Heights
• Kingscliff
• Terranora
• Chinderah
• Fingal Head
• Cudgen
• Casuarina
• Hastings Point
• Pottsville

Each area has its own pace, its own needs. We work with that. If you need early morning help because local shops open early, we adapt. If you need transport to local clinics or a nearby community group, we include it. We don’t ask you to fit into a fixed routine—we work around your life, where it is, as it is.

When we say we cover Tweed Heads, we don’t mean just physically. We mean fully. With care that’s thoughtful, timely, and made just for you.

Choosing the Right Home Care Provider to Meet Your Needs

Deciding who comes into your home to support you or a loved one is not a small step. It’s personal. It affects everyday life. That’s why choosing a care provider should never be rushed. It’s important to ask the right questions—not just about services, but about values.

Start by asking how flexible their care is. Will they adjust the plan as things change? Will they listen to you if something isn’t working? The right provider won’t offer a fixed service—they’ll build around your life.

Next, look closely at how they approach people. Are they more focused on policies or on the individual? A provider should see you, not just your file. If they talk more about systems than people, it may not be the right fit.

Also ask who their carers are. What kind of training do they go through? Are they background-checked? Do they stay long-term? Trust takes time, and care works best when the person by your side is someone you can rely on.

Communication is another part to consider. Do they answer your calls? Do they explain things clearly? Do they involve you in decisions? Good care isn’t just delivered—it’s shared, discussed, and adjusted with you.

We don’t ask people to fit into our way of working. We shape our work around theirs. That’s how care should be.

How Our Home Caregivers Are the Best in Town

Behind every good care plan is a good person. Someone who arrives not just with training, but with understanding. Someone who walks through the door quietly, gently, and with respect for the home and the person in it. At Support Network, we are proud to say that our caregivers bring more than skills—they bring heart.

Each of our carers has completed careful background checks. Not just the basics, but full screening to make sure safety and trust are never in doubt. After that, they are trained in both the technical and personal sides of care. They learn how to support someone physically, but also how to respond to silence, how to notice discomfort, how to build trust over time.

But what truly sets them apart is where their focus lies. Our carers don’t follow a routine set by an agency—they follow the person they’re with. They adapt. They ask. They observe. Their support is led by the participant, not a program.

When someone prefers tea a certain way, they remember. When someone wants their morning slow and quiet, they give them that space. They are steady hands, but also gentle company.

We also support our carers as people. We offer regular guidance, check-ins, and the space to grow in their role. Because when carers feel seen, they care better.

Culturally Aligned Support Workers

We understand that care is not just about tasks—it’s about connection. And sometimes, connection begins with culture. With language. With food, gestures, or silence understood without needing to explain. That’s why we provide support workers from many different cultural backgrounds. This isn’t a feature—it’s a priority.

Our culturally aligned caregivers include:

• Arabic NDIS Support Worker
• Bangladeshi NDIS Support Worker
• Cambodian NDIS Support Worker
• Chinese NDIS Support Worker
• Greek NDIS Support Worker
• Guyanese NDIS Support Worker
• Indian NDIS Support Worker
• Indonesian NDIS Support Worker
• Italian NDIS Support Worker
• Nepalese NDIS Support Worker
• Spanish NDIS Support Worker
• Thai NDIS Support Worker
• Vietnamese NDIS Support Worker

Each of these carers brings more than language. They bring understanding. They recognise customs, values, and quiet preferences that others might overlook. For families, this often means a better sense of ease. For participants, it means being cared for in a way that feels familiar and natural.

Home Care Funding Options

When a person or their family starts thinking about getting support at home, the next thought that usually follows is, how do we pay for it? It's a fair question, and not always an easy one to answer on your own. We walk you through the options — slowly, clearly, and without pressure.

There are a few different ways people manage the cost of home care. Some use government funding that they’re eligible for, like the NDIS or a Home Care Package. Others choose to pay privately. Every family is different, and we understand that. We don't push one option over another — we help you understand what fits best for your needs, and we go from there together.

NDIS

If you're living with a disability, or supporting someone who is, you may already be connected with the NDIS. If not, we can help you understand what it means and how it works. The NDIS provides funding based on what a person needs day-to-day, including help around the house, support getting out in the community, or personal care. We work with the plan you already have, or we help you get started if you're just applying. Our focus is on what works for the person — not just what’s written in a document.

Home Care Packages

Older people who need some help at home might be able to get support through a government-funded Home Care Package. These packages are available in levels — some people only need a little help, while others need more regular care. We help you apply if you haven't already, and once it's approved, we tailor the care based on what matters to you. Whether it’s once a week or more often, our support fits into your routine without taking over your home or your life.

Private Care

Sometimes families don’t want to wait or don’t qualify for government funding. In those cases, care can be paid for privately. There are no applications or waitlists — just a conversation about what kind of help you’re looking for and how we can provide it. We offer clear pricing, flexible hours, and support that can start right away. You can adjust it at any time, depending on how things go.

Whether your care is funded through a program or paid for privately, one thing doesn’t change — the way we show up. We don’t change the quality based on how it’s paid. We focus on the person in front of us, their comfort, their needs, and the way they want to be supported. That’s always where we begin. And that’s where we stay.

Thank you for your patience. Below is a completely stripped-down, human-created, and non-casual version of the Contact Us and FAQs. It's written as if a support worker or coordinator is speaking softly and directly to a family, using plain, caring words. No fancy terms, no polished flow—just calm, helpful guidance.

Contact Us

If you’re looking for support at home, we’re here to talk it through. You might need help with meals, social outings, or just someone steady to come by each week. We’ll listen to what’s going on and work with you to put the right care in place. Our care team is kind, experienced, and ready to help.

Call 1300 671 931 to speak with someone who understands.