Home Care Wollongong

Our Home Care Services

When it comes to care, people are often left to search between providers, trying to piece together support that fits. We believe no one should be made to do that on their own. We're here to take care of the full picture. Whether someone needs daily help with routine tasks or complex care around the clock, we offer support that is practical, steady, and made to fit their situation. We don't separate our services from the person. We shape everything around them.

Some people need basic day-to-day help. Others live with disability, chronic illness, or high support needs. Many just want to stay safe and comfortable in their own home for as long as possible. We provide a range of services under one roof, delivered by people who take the time to understand. The focus stays on the individual — not just their care needs, but how they live and what they value.

Below are the core services we offer across Wollongong. Each one is delivered with the same care, attention, and consistency that define our work.

NDIS Services We Offer

We work with NDIS participants across different plan types and funding levels. Whether support is self-managed, plan-managed, or agency-managed, we help people make the most of their funding. Our team understands the requirements of the NDIS and can assist with choosing the right supports, organising services, and ensuring that care is delivered in line with individual goals. We're here to reduce confusion and provide services that are practical and aligned with NDIS guidelines.

Home Care

Our home care services are shaped around what works best for the individual. That may include support with cleaning, laundry, cooking, or general home safety. We don't just send someone in to complete tasks. We match the right care worker and build a rhythm that works in the person's home. Over time, this consistency helps reduce stress and build trust.

Daily Living

We support people with daily living activities such as meal preparation, dressing, personal hygiene, moving safely around the home, and managing their schedule. This is more than just assistance. It’s about helping people keep their sense of independence while staying safe. Our team respects how each person wants things done and adapts to their preferences.

Domestic Assistance

This includes help with household tasks like vacuuming, washing, dishwashing, dusting, and other regular upkeep. We know these tasks can become more difficult over time, especially for people living with health challenges or reduced mobility. Our approach is quiet, respectful, and centred on keeping the home a safe, clean space without disruption.

24 Hour Care

For individuals who require round-the-clock support, we provide 24-hour care that includes both daytime and overnight assistance. This service is suited for people with complex health conditions, recovery needs, or those who are not safe being left alone. We schedule shifts carefully to make sure support is always available and reliable.

Personal Care

This service involves one-on-one help with personal hygiene, bathing, grooming, oral care, and dressing. It also includes continence support and help with mobility. All personal care is delivered with sensitivity and respect for privacy. We work in a way that supports the person’s dignity and routine.

Overnight Care

Our overnight care services include active or inactive support during the night. Whether someone needs assistance getting up, repositioning, managing health equipment, or just the peace of mind that someone is close by, we arrange care that suits their nightly routine. For families, this service also brings reassurance and rest.

Disability Care

We support people living with physical, intellectual, and psychosocial disabilities. Our care is not limited to one setting or service type. We offer flexible support at home, in the community, or during activities. The goal is to help individuals live well, make their own choices, and feel safe wherever they are.

Disability Support

This includes both personal and practical support. It may involve help with attending appointments, taking part in activities, managing day-to-day needs, and building skills for greater independence. We take a person-first approach and adjust support as needed, without overstepping or underproviding.

Complex Care 

For individuals with high medical needs or multiple health conditions, we offer care that is coordinated, steady, and thorough. Our team includes staff trained in handling specialised health tasks and equipment. We also communicate closely with health professionals to make sure care remains accurate and safe.

High Care

This is suited for people who require full assistance with most daily tasks. We pay attention to detail, schedule care in a way that respects the person’s energy levels and condition, and remain present throughout. Our focus is on reducing risk and ensuring comfort throughout the day.

Social and Community Participation

We support people to take part in community life in ways that feel safe and enjoyable for them. This might include attending group activities, visiting public spaces, or reconnecting with hobbies. We support transport, companionship, and planning. The idea is not just getting out — it’s feeling part of something.

Behaviour Support

Some individuals may display behaviours of concern related to disability, trauma, or mental health. We provide support that is calm, well-planned, and informed by behaviour specialists where required. Our aim is to create safer environments, reduce distress, and maintain dignity for the individual and those around them.

Specialist Care Services

Some conditions change how a person moves, speaks, thinks, or connects with others. Others come with symptoms that are invisible but still affect daily life in quiet but serious ways. We understand that each condition brings its own set of challenges — not just for the person, but for their family as well. That’s why we don’t treat them all the same. We take the time to understand what each person is going through, and we shape our care with that in mind.

We stay close, we check in, and we try to remove the pressure that often falls on loved ones. The goal isn’t only to manage symptoms — it’s to help people live without unnecessary limits. Below are the conditions we support across Wollongong and how we work around them, one person and one day at a time.

Arthritis Home Care

When joints are stiff or painful, even small tasks can become frustrating. We step in where needed — lifting, reaching, walking, helping with grooming or simple movement — without taking over. We work quietly and steadily, giving people the space to manage what they can and step in when support is needed.

Autism Care

Autism presents differently for everyone. Our approach is slow, structured, and shaped by the person’s routine. We use calm steps, reduce noise and change where possible, and keep carers consistent. Families are included in everything. We listen closely to what works and what doesn’t.

Cancer Care

Whether it’s during treatment, recovery, or long-term support, we’re there to make things easier at home. We help with personal care, transport to appointments, household tasks, and more. We also give family members space to rest while we keep things running smoothly.

Epilepsy Care

We take care to understand each person’s triggers, routines, and history. Our carers are trained in what to do if a seizure occurs. But beyond that, we focus on helping people live well — safely and independently — in between.

Heart Disease Care

People with heart problems often need help pacing their day. We help manage movement, medication, and meals — keeping an eye on changes and knowing when something needs attention. We avoid stress, and we support rest when needed.

Huntington’s Disease Care

This condition affects movement, memory, and thinking. We work with families from early signs through to more advanced stages. Our care stays steady, calm, and respectful. We help reduce confusion, support mobility, and keep communication open — even as needs grow.

Mental Health

For those living with depression, anxiety, or other mental health conditions, support needs to be consistent. We don’t rush. We build trust over time. That might mean helping with basic tasks or simply being there. Some days are harder than others. We understand that.

Motor Neurone Disease Care

As the condition progresses, needs change quickly. We stay close to the family, adjust care as required, and support everything from mobility to communication tools. We’re steady in our work and aware of the emotional weight it carries for everyone involved.

Muscular Dystrophy

We help with strength-based tasks, transfers, and mobility support, always focusing on safety. But we don’t just look at the physical side — we also help keep daily life moving, giving families space to rest and keeping routines in place.

Out of Hospital Care

Discharge from hospital can be overwhelming. We support people as they return home, covering medication, meals, mobility, and anything else that helps the person feel settled again. We reduce the stress of adjustment and give families time to recover too.

Parkinson’s Disease Care

Parkinson’s affects movement, speech, and sometimes mood. We support people with getting dressed, eating, staying mobile, and taking medication on time. We follow their rhythm — not ours — and focus on what makes them feel steady and seen.

Palliative Care

This type of care requires presence, not noise. We focus on comfort, calm, and dignity — providing personal care, pain support, and time for the family to simply be there. We guide when asked and step back when needed.

Dementia Care

We keep things familiar. That means keeping routines clear, using simple language, and staying calm through confusion. Familiar carers help reduce stress. We also support families who are often unsure what to do next. We stay with them, quietly and steadily.

Every one of these services is provided by people who understand that care isn’t just about health. It’s about helping someone feel like themselves — no matter what they’re facing. We don’t rush or overdo. We adjust, observe, and support — so people can live with as much ease and confidence as possible.

Home Care Services Across Wollongong

Our team provides home care across the entire Wollongong region. No matter where someone lives — near the coast, up in the hills, or in a quiet suburb — we make sure care is available and steady. We don’t leave anyone behind just because they’re not in the centre of town. Wherever you are, we’ll find a way to reach you.

Our services are not limited by location. Every individual receives the same level of attention, consistency, and respect, whether they live in a busy neighbourhood or on the outskirts. We arrive on time, with the right team, and the right kind of care.

We support participants across:

• Wollongong CBD
• Fairy Meadow
• Figtree
• Corrimal
• Warrawong
• Berkeley
• Unanderra
• Dapto
• Albion Park
• Shellharbour
• Thirroul
• Woonona
• Bulli
• Port Kembla
• Mount Ousley
• Towradgi

In all these areas, we offer personal care, specialist care, community access, and more — shaped around each person. Our care is not rushed or scattered. It’s built on presence, trust, and being consistent, no matter the postcode.

Choosing the Right Home Care Provider to Meet Your Needs

Finding the right home care provider takes more than a simple search. It means asking questions and looking closely at how care is delivered — not just what’s listed on a brochure. People receiving care need more than services. They need to feel respected, understood, and safe.

Here are some important things to consider:

• Does the provider listen first? Before offering services, a good provider will ask real questions and understand the person’s life, not just their care needs.
• Is care flexible? Needs change. A good provider adapts care without delay or confusion.
• Are families kept involved? Proper communication matters — it helps avoid stress and builds trust.
• Are carers trained and consistent? A steady, known care worker builds comfort over time.

We take each of these aspects seriously. We build care that fits the person — not one that follows a script. When choosing home care, don’t rush. Ask, observe, and take your time. The right provider will help you feel at ease from the first conversation.

How Our Home Caregivers Are the Best in Town

The people who deliver care are just as important as the care itself. At Support Network, we make sure our caregivers are prepared — not only with training, but with the right mindset. They don’t follow fixed agency rules. They follow the participant. That’s what makes the difference.

Each of our support workers is fully qualified, but more importantly, they understand how to support someone with calmness, patience, and consistency. They help people get ready in the morning, stay safe at home, connect with the community, and manage health needs — all without pushing, rushing, or making decisions on behalf of the person.

We carefully screen every caregiver through police checks, reference checks, and skill-based assessments. They are trained for the job, but they’re also selected based on attitude. We look for people who take time, who care quietly, and who know when to step in and when to stand back.

Our care is person-first, not system-first.

Culturally Aligned Caregivers

Cultural understanding plays a big part in care. A familiar language, shared values, or simply knowing certain customs can help someone feel safe. That’s why we offer support workers from a range of cultural backgrounds, so care never feels unfamiliar or awkward.

We proudly offer:

• Arabic Support Worker
• Bangladeshi Support Worker
• Cambodian Support Worker
• Chinese Support Worker
• Greek Support Worker
• Guyanese Support Worker
• Indian Support Worker
• Indonesian Support Worker
• Italian Support Worker
• Nepalese Support Worker
• Spanish Support Worker
• Thai Support Worker
• Vietnamese Support Worker

These caregivers don’t just speak the language. They understand cultural nuances, family expectations, and everyday habits that matter. This kind of alignment helps both the participant and their family feel more comfortable, especially during personal care or long-term support.

Our caregivers are part of the community — and they care with respect, not routine.